Raising the Bar Begins With Measuring Fulfilment Centre Performance
Fulfilment is at the core of every e-commerce operation, impacting the speed in which a customer receives merchandise and whether or not a product arrives intact. The way a distribution centre fulfils orders will directly impact a company’s financial success, customer loyalty, and even brand perception.
No matter how brilliant the product or attention-grabbing the marketing, none of it matters if order fulfilment doesn’t go above and beyond to impress customers.
For companies looking to improve their e-commerce fulfilment centre operation, it’s critical to ask detailed and targeted questions such as:
Are orders delayed by inefficient packing processes?
Does packaging positively affect brand perception?
Can we fill more orders with less packaging material?
Is my distribution center spending more per item to ship than it should?
How is my packaging material and fulfilment process impacting profit?
Download this e-book to learn:
What key performance indicators (KPIs) to track to lower costs and improve efficiency and output.
How to pinpoint issues and inefficiencies arising from your fulfilment processes, equipment, and labor.
How to set performance benchmarks so you can make measurable, data-driven improvements.
At Pregis, we know you can’t improve what you don’t measure. Here’s how to make high-IQ packaging and fulfilment decisions, so you can thrive in the e-commerce era.
The Metrics of Success
Learn the value of KPIs, such as order fill rate, order cycle time, damage rate, and perfect order percentage — and how to track them.
Overcome Challenges
Discover how KPIs can help you uncover problems within your labor force, packing protocols, equipment, floor layout, or all of the above. Plus, learn how to measure the effectiveness of your chosen solutions.
Get to the Next Level
Learn how tracking your current performance can help you meet business objectives.
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From Essential to Exceptional: Download the eBook
Even with the rapid rise of e-commerce over the last decade, the last few years have seen an unprecedented amount of growth. In 2017, it comprised 10.4 percent of global retail sales. By 2019, that number was up to 16.4 percent, and experts predicted that, by 2023, e-commerce will account for as much as 22 percent of global retail sales, hitting nearly $30 trillion per year.
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Putting a Dent in Profitability: The Real Impact of Ineffective Packaging and Damaged Products
If packages could talk, they would tell us frightening tales about life on the road. But since they can’t, a simple YouTube search speaks on their behalf about the many ways deliveries can go wrong. For online retailers, videos showcasing disappointed customers unboxing damaged goods don’t just hurt to watch, they hurt the bottom line.
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You Survived Shipathon: Lessons Learned From a Record Peak Season
As people order and ship at historic rates, lessons learned from Q4’s peak season Shipathon will help with fulfillment in 2021.
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Rise of the 3PLs: How COVID-19 Is Driving the Need for Third-Party Fulfillment Expertise
COVID-19 has created an unprecedented level of growth for e-commerce. Here’s how 3PLs are responding to the demand.
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